iovation Hosts User Group for Fraud and Risk Professionals
For the third year in a row, iovation and its iGaming clients met in Malta for our annual iGaming User Group to network, discuss the latest industry trends, collaborate on fraud prevention strategies, and explore ways to create a better customer experience—especially as it relates to a passwordless future.
The event was held at the Westin Dragonara and kicked off with Product Marketing Director Michael Thelander providing attendees with a special preview of iovation’s product roadmap. He also covered upcoming PSD2 and GDPR regulations, updating operators and platform providers with what they need to know and what actions will need to be taken.
Client team members Celine Vallet and Matthew Wilson discussed how to build unstoppable business rules and presented ways to stop fraud using device risk profile rules. Demonstrations were given on how to configure rules, test for optimized results, and consider compound rules to focus on specific behaviors.
Guest speaker Matthew Colledge, Chief Technology Officer at EveryMatrix shared fraud trends from a B2B platform provider. While organization between platform providers vary, in general, many include five product areas: sportsbook, gaming, payments, affiliates, and a platform. Matt discussed various integration types, technology architecture, platform components, and requirements they had for choosing a third-party fraud prevention solution. Mr. Colledge concluded his presentation zeroing in on several types of fraud: self-exclusion, credit card chargebacks, account takeover, duplicate accounts and affiliate fraud.
In the afternoon, attendees broke into discussion groups. Director of Client Services, Melissa Gaddis, guided the group through a series of fraud and abuse evidence topics. Evidence is confirmed fraud or suspicious activity reported into the iovation Intelligence Center by clients. Data is user-contributed and shared among clients and is placed to stop returning bad accounts or devices, stop new account creations, influence risk rules to fight device evasion, and other purposes. In the last 12 months alone, iovation iGaming clients placed nearly 610,000 fraud and abuse reports.
It was a full day of learning and information sharing. The day wrapped up with a fun game where attendees downloaded a mobile app and competed against each other to answer questions posted from the day. Points were awarded for accuracy and for speed. Here’s a shot of the final question where team Air-Con Please takes the win! They were awarded gifts from local Maltese arts and crafts shop, Mdina Glass.
The day wrapped up the afternoon with a reception on the beautiful Westin Dragonara Veranda overlooking the pool and Mediterranean sea.
Check out iovation's Facebook page to see more pics from the event!