Session focuses on balancing fraud prevention while optimizing the customer journey

iovation, the provider of device intelligence for authentication and fraud prevention, today announced it will speak on stage about “Using Device Insight to Balance Fraud Prevention and Customer Experience” at the 2016 ACI User Group Exchange Conference. iovation’s Vice President of Global Sales & Partnerships, Max Anhoury, and iovation’s Strategic Partnerships Manager, David Reynoldson, will lead the session on Tuesday, June 7, 2016 at 1pm EDT. Large global businesses and financial institutions including the Federal Reserve Bank of New York, Google, KeyBank, Visa and Wells Fargo will speak in separate sessions at the conference.

“Our research found that card-not-present fraud will cost U.S. retailers and financial institutions $7.2 billion by the end of 2020,” said Anhoury. “To protect themselves and not impact the bottom line, retailers and financial institutions must implement authentication measures that strengthen security without impeding customers.”

Traditional fraud prevention methods often rely on sending a text with an authentication code or employing a series of challenge questions—resulting in customer frustration, cart abandonment, lost revenue and increased cost. In the session, Anhoury and Reynoldson will address how device intelligence reduces risk for businesses and streamlines the online experience for valued customers. They will also share how iovation’s Customer Authentication service allows instant passwordless access to low-risk sections of consumer accounts like account balances and activity histories.

“Today’s online businesses are recognizing that strong fraud controls can significantly impact the sales process. Successfully combating card-not-present fraud frequently requires the placement of reliable third-party data inputs to realize an efficient sales conversion. The balance of needs between payments security and sales can be met with the combined solutions that ACI and iovation offer,” said Seth Ruden, senior fraud consultant of payment risk solutions at ACI Worldwide. “In fact, a recent survey we conducted found that while 75 percent of the world’s biggest retailers cite payments security as the most important feature for digital channels, integrated loyalty/awards came in a clear second.”

The conference is hosted by ACI Worldwide, a global provider of real-time electronic payment and banking solutions, and a strategic partner of iovation. Dozens of large financial institutions and payment processors rely on a combined solution from iovation and ACI Worldwide to enhance their anti-fraud measures and ensure a better experience for their customers.

The 2016 ACI User Group Exchange Conference runs from June 6-8 at the Renaissance Hotel at SeaWorld in Orlando, Fla. iovation will also feature its fraud prevention technology on June 7 from 10:50am to 3pm EDT at the conference’s Demo Lounge. For more information, go to iovation.com/news/events/aci-exchange-global-payments-conference.

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About iovation

iovation, a TransUnion Company, was founded with a simple guiding mission: to make the Internet a safer place for people to conduct business. Since 2004, the company has been delivering against that goal, helping brands protect and engage their customers, and keeping them secure in the complex digital world. Armed with the world’s largest and most precise database of reputation insights and cryptographically secure multifactor authentication methods, iovation safeguards tens of millions of digital transactions each day.

Press Inquiries

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