travel communities retail insurance gaming finance gambling play angle-up angle-down shield-2 circuits calc endquote database stopwatch tasks data-analysis connection-chart lock-nodules shield vibrate swipe pin padlock fingerprint bluetooth arrow-right auth-1 auth-2 fraud trust weekly monthly daily location clock-3 calendar ticket vimeo coffee net office travel piggy bicycle home map comment medal timer chat glasses add chevron-right chevron-left rss download email-square clock-2 date date-2 monitor copy-file file folder video cash-square angle-left phone-square id-square edit-square gleam-square check pin like2 target quote-open network-square clock-square flag-square config-square map-marker-square map-marker-2 browser-square conversation global-square plug-square pen-square mail-square mail portfolio-square user-square angle-down-circle users note2 key credit-square credit angle-up-circle gleam user-group id edit phone angle-right close-circle close facebook google-plus linkedin loupe menu twitter youtube user-group-square user-2 check-2 Skip to Content

False declines, which occur when a good transaction by the authorized cardholder is erroneously declined, happen far more often than issuers and merchants would like. False declines not only result in lost revenue opportunities but also create unhappy customers, which is bad business for both the merchant and the card-issuing bank. This Impact Report examines the impact of false declines on consumers’ relationships with their Financial Institution. Based on quantitative consumer research, it looks at the likelihood that false declines at the POS will prompt consumers to leave their Financial Institution.