Aite Group surveyed 1,095 U.S. consumers to better understand the impact of false declines on the customer experience. Based on quantitative consumer research, the report looks at the likelihood that false declines at the point of sale (POS) will prompt consumers to leave their financial institution (FI). In this webinar, Julie Conroy, Research Director for Aite Group along with Michael Thelander, Director of Product Marketing for iovation, will discuss the key findings from this report and explore what strategies financial institutions and retailers can take to reduce the incidence of false declines while improving their user's experience.


Julie Conroy
Julie Conroy Director of Research / Aite Group
Michael Thelander
Michael Thelander Sr. Director of Product Marketing / iovation
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