The COVID-19 pandemic has created unique and unprecedented challenges for the financial services industry which has seen a dramatic rise in digital transactions and subsequent fraud. Given the current market status, how are financial institutions: working to quickly move traditionally in-person activities to digital channels; managing spikes in both volume and fraud within the call center; and pivoting to offer a fully digital customer experience? What are the immediate steps you can take to protect customer interactions?
In this webinar, we’ll provide:
- Prescriptive recommendations to immediately defend against account takeover and identity fraud resulting from COVID-19 phishing scams
- Solutions for accelerating digital transformations to meet changing consumer needs and preferences
- Insights into improving call routing efficiency and combating rising call center fraud