Webinar Digital Fraud

The COVID-19 pandemic has created unique and unprecedented challenges for the financial services industry which has seen a dramatic rise in digital transactions and subsequent fraud. Given the current market status, how are financial institutions: working to quickly move traditionally in-person activities to digital channels; managing spikes in both volume and fraud within the call center; and pivoting to offer a fully digital customer experience? What are the immediate steps you can take to protect customer interactions?

In this webinar, we’ll provide:

  • Prescriptive recommendations to immediately defend against account takeover and identity fraud resulting from COVID-19 phishing scams
  • Solutions for accelerating digital transformations to meet changing consumer needs and preferences
  • Insights into improving call routing efficiency and combating rising call center fraud
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